Katz/Pierz - Small Employer Insurance

"I wanted to take a minute to thank you for all the service Katz/Pierz has done for our organization. It's nice to know we have a team of professionals to call to handle our personal and financial needs…It's an extreme pleasure to deal with Katz/Pierz."

Customer First!

Exceptional customer service at Katz/Pierz is more than a process, system or procedure…it’s an attitude and philosophy that is demonstrated at every point of customer contact. From having a friendly person answer your calls, to providing accurate answers to employee questions, all the way to timely resolution of complex problems...Customer First! is the foundation of everything we do.

Customer First! combines technology with responsive, caring, personal service.

BeneCenter gives members 24/7 online access to benefit information.

Calling Customer First! gives members one-on-one, personal assistance from an experienced advisor on a wide range of issues.

How we help employees
800 number call center BeneCenter website Counsels members with enrollment decisions regarding benefit cost and options Answers questions in plain English Helps members understand the cost impact of using participating vs. nonparticipating providers Ensures that network discounts are applied Helps members understand HRA program mechanics and details Coordinates HRA reimbursements and claim substantiation Educates members about Health Savings Accounts Helps resolve eligibility problems Verifies eligibility to pharmacies and providers during periods of plan transition Helps members locate in-network providers Coordinates approvals for medical equipment Locates in-network medical supply vendors Supplies correct member information to providers to streamline claims Assists members with medical procedure preauthorization	Assists members with exceptions to use providers outside capitation relationships Helps members understand multi-tiered Rx programs Encourages generic utilization Provides tools to locate lower-cost Rx Helps members with Rx pre-certification Helps members with mail-order Rx Researches member out-of-pocket responsibility Resolves claim errors and denials Resolves incorrect plan procedure interpretations Corrects errors in the application of deductibles, coinsurance and copayments Assists members in recouping out-of-pocket expenses when contract limits have been exceeded Assists members with claim appeals Coordinates transition of care when necessary Resolves eligibility issues involving PPACA dependent to age 26 rules, COBRA & FMLA Assists with transition of coverage from private insurance to Medicare Counsels members with sensitive healthcare issues Educates members on PPACA $0 cost preventive care

How we help employees

800 number call center
BeneCenter website
Counsels members with enrollment decisions regarding benefit cost and options
Answers questions in plain English
Helps members understand the cost impact of using participating vs. nonparticipating providers
Ensures that network discounts are applied
Helps members understand HRA program mechanics and details
Coordinates HRA reimbursements and claim substantiation
Educates members about Health Savings Accounts
Helps resolve eligibility problems
Verifies eligibility to pharmacies and providers during periods of plan transition
Helps members locate in-network providers
Coordinates approvals for medical equipment
Locates in-network medical supply vendors
Supplies correct member information to providers to streamline claims
Assists members with medical procedure preauthorization

Assists members with exceptions to use providers outside capitation relationships
Helps members understand multi-tiered Rx programs
Encourages generic utilization
Provides tools to locate lower-cost Rx
Helps members with Rx pre-certification
Helps members with mail-order Rx
Researches member out-of-pocket responsibility
Resolves claim errors and denials
Resolves incorrect plan procedure interpretations
Corrects errors in the application of deductibles, coinsurance and copayments
Assists members in recouping out-of-pocket expenses when contract limits have been exceeded
Assists members with claim appeals
Coordinates transition of care when necessary
Resolves eligibility issues involving PPACA dependent to age 26 rules, COBRA & FMLA
Assists with transition of coverage from private insurance to Medicare
Counsels members with sensitive healthcare issues
Educates members on PPACA $0 cost preventive care