Customer First!

"Katz/Pierz does a great job evaluating the healthcare requirements of your organization to offer a true 'custom fit' policy…Our employees are important to us; Katz/Pierz recognizes that and makes it a priority to make them important to Katz/Pierz, too… Working with Katz/Pierz has been like having our own benefits representative here in our office."

Customer First!

Exceptional customer service at Katz/Pierz is more than a process, system or procedure…it’s an attitude and philosophy that is demonstrated at every point of customer contact. From having a friendly person answer your calls, to providing accurate answers to employee questions, all the way to timely resolution of complex problems...Customer First! is the foundation of everything we do.

Customer First! combines technology with responsive, caring, personal service.

BeneCenter gives your administrative staff a centralized portal for 24/7 online access to benefit resources.

Customer First! provides administrative support to manage the day-to-day tasks required to run your plan.

How we help employers
Plan installation Open enrollment management Employee education Customized communication material On-site open enrollment meetings Benefit compliance advisory service Enrollment processing Eligibility management Additions/deletions Life event changes FSA/HRA enrollment New hire enrollment kits COBRA administration Account reconciliation Billing problem resolution Enrollment problem resolution K/P database tracks/documents open issues to completion	BeneCenter website provides 24/7 access: Central location for all benefit information New hire kits Forms library for all plans Benefit summaries Provider links Formulary links Educational videos Employer specific postings such as employee handbook HR consultancy 180-point HR compliance review Professional HR team to answer questions, not a self-service reference tool Preferred pricing on projects such as: handbooks, FMLA administration, performance evaluations, and more Integrated benefit administration systems (fees apply) Consolidated billing Benefit statements Online enrollment Payroll/benefit integration

How we help employers

Plan installation
Open enrollment management
Employee education

Customized communication material
On-site open enrollment meetings

Benefit compliance advisory service
Enrollment processing

Eligibility management
Additions/deletions
Life event changes
FSA/HRA enrollment

New hire enrollment kits
COBRA administration
Account reconciliation
Billing problem resolution
Enrollment problem resolution
K/P database tracks/documents open issues to completion

BeneCenter website provides 24/7 access:

Central location for all benefit information

New hire kits
Forms library for all plans
Benefit summaries
Provider links
Formulary links
Educational videos
Employer specific postings such as employee handbook

HR consultancy

180-point HR compliance review
Professional HR team to answer questions, not a self-service reference tool
Preferred pricing on projects such as: handbooks, FMLA administration, performance evaluations, and more

Integrated benefit administration systems (fees apply)

Consolidated billing
Benefit statements
Online enrollment
Payroll/benefit integration